Will Maltese Authorities Follow Suit and Reverse Ryanair’s Decision, Forcing Passengers to Use Only Its App for Boarding Passes?
- Ryanair implemented a policy requiring passengers to use its app for digital boarding passes, stating it will enhance customer experience.
- But Portugal‘s National Civil Aviation Authority (ANAC) has instructed Ryanair to continue accepting printed travel documents from passengers.
- ANAC also mandated that Ryanair must waive any reissue fees for paper passes and ensure no passenger is denied boarding due to smartphone issues such as a flat battery.
- The Portuguese authority clarified that Ryanair cannot prevent checked-in passengers from boarding if they do not possess a digital boarding pass, nor can it impose a fee for providing physical paper passes.
- Ryanair CEO Michael O’Leary had previously stated that paper boarding passes would be reissued free of charge at the airport for passengers who had checked in online, even if their phone was lost or out of battery.
O’Leary hu dittatur, li l-politikanti miz zewg nahat, ta fuq u ta taht jibzghu minnu. Irnexxillu joqtol u jiehu hafna rotot ta L-Air Malta, ghax issa qeda immexxija mil barranin u xi ftit pupazzi Maltin li l-anqas biss jafu x’laqathom. Rotot bhal Catania li kienu ilhom 45 sena, qatluha!! KM Malta Airlines diga falluta u vera tal misthija!! Bil wicc tost issa O’Leary hareg jghid li Crying Air (sewwa qrajt ghax il hin kollhu jibku ghala ktar flus kif se jisolhu il klijenti) hija il linja nazzjonali ta Malta – tal veru misthija